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Terms and Conditions

RETURNS & REFUNDS

Les Jeunes does not provide any refund on any items purchased from the online shop and all sales are final. 

If an item is returned because it was not collected or the address was wrong, you will have to pay postage again for us to be able to re-send it to you.

An item cannot be returned if the size is wrong. Please check the sizing page before purchase.

 

POSTAGE

We use Royal Mail to ship our packages, whether it’d be inside the UK or worldwide. Once we have given your parcel to Royal Mail, it is up to them to deliver it safely. Once the package is in their hands, we are no longer responsible for it. Proof of postage will be shown to anyone who does not receive his or her package. Tracking numbers are available on request.

 

TRACKING

Please email us if you would like your tracking number. (Use contact page)

 

DELIVERY

When your order is made, the item(s) you bought will be shipped within 10 business days depending on your location. We now provide tracking on most orders outside the UK, and signed for delivery for inside the UK.

Please wait patiently for your items to be received, as it may take anywhere from 3-20 days to receive your products depending on your location. This may be slightly longer during the Christmas season.

 

VAT

20% VAT Charge is included in all sales. 

 

WRONG ADDRESS

Please make sure you provide us with a correct address, as if you provide us with a wrong address and we send the item to that address, we cannot refund you and you will have to purchase again. If an item is returned, you will have to pay postage again for us to be able to re-send it to you.

 

IMPORT FEES

Please
note that you may incur customs duties and taxes on the items you purchase, and
these fees are not charged or calculated by Les Jeunes. Customers are
responsible for all import taxes, customs, tariffs, excises and other
governmental fees associated with their merchandise. Such customs fees, if
applicable, are generally paid directly to your national government or postal
service at the time of delivery. We have no involvement in foreign customs
policies and have no ability to predict possible customs fees for merchandise
sent outside the UK. In case of returned shipments, the customer is responsible
for any and all additional shipping fees and return fees assessed. Please
call your local Customs & Duties Offices. for more information